CUSTOMER CARE

  • We gladly accept paypal, you can use Visa, MasterCard, Discover or American Express via Paypal Express checkout. All display prices are in AUD.

  • All orders are shipped out of our Sydney studio or Hong Kong Studio. Depending on destination country and our current stock level, we would ship from either studio for efficiency.

  • You will be able to see the shipping cost at check out. Shipping within AU is usually between $15-20.

  • We ship out all ‘Ready to ship’ orders within 1-3 business days. Depends on the destination country, most orders arrive between 7-14 business days. If you require a special delivery please email us.
    Pre-order items are made to order and are ship in 45 days.

  • When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original estimates. INJURY is unable to anticipate taxes applied by destination country’s Customs Office. Any Additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the sole responsibility of you, the customer.

    For domestic (Australian) orders, GST is included in the listed product price.

  • Once your order is dispatched, you will receive a dispatch confirmation email that will include your tracking number.

  • We accept return(s) if
    - you received a product different from your order: or
    - you received a defective product.

    Please email us within seven business days of receipt of your order with photos of the received products and include the order number, and we will resolve the issue. Items returned must be in their original condition including tags and any packaging.

    International Shipping fees are not refundable for Returns or Exchanges.

    We do not offer return(s) for
    - change of minds
    - products are damaged due to your mishandling
    - your return request is not prior approved by our staff
    - Sale items are not eligible for returns/ exchanges.

  • Our products are made in Japan, Australia, Hong Kong and China. All products are ethically crafted and produced in design atelier in small batches. We source our fabrics from Italy, Japan, Korea and China.

  • INJURY is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

    Consent
    Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

    Communication & Marketing
    If you have made a purchase from our store, we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time. 

    Website Statistics
    We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products. 

    Protecting your security
    We may use personal information provided by you in order to fulfil necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

    Third party websites
    Our site may contain links to and from other websites.  If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

    Contacting us
    INJURY is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the AU’s Data Protection Act 1998. for any further queries or comments please contact us.